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What’s the #1 thing you need from a Realtor?

by John Rice

Most people think what a realtor does is open doors for buyers until they find the house they want, make the offer, then wait until the closing to get their check. (Truthfully, some realtors think this too!)

It is really about protecting people as you lead them through the process of buying or selling.

You’ve gotta know what a house is worth to make sure your client doesn’t pay too much if they are the buyer or sell too low if they are the seller.

You’ve gotta know enough about houses to help them decide what to do after a home inspection.

You’ve gotta make sure they don’t agree to anything that would be bad for them or come back later and bite them in their rear end.

I am in a deal right now where I am really, REALLY working hard at doing all this.

The home of my Seller’s was just inspected. Their Buyer asked for over $13,000 in repairs. There were issues with mold, plumbing, hvac and the roof. Doesn’t all that sound terrible? I asked the Buyer’s agent to send me pictures from the inspection report. As I read over clips from the report that pertained to the requested items, it became clear to me that most of these issues were very minor. We either had a skiddish first time buyer or somebody who viewed this as an opportunity to squeeze some money out of my people. I remembered that the contract the Buyer’s realtor used had their address on it. I looked them up on the PVA. Our Buyers have owned their current home for a long time. That told me they were not skiddish first time buyers.

My Sellers told me the most they would credit the Buyers for repairs. I said let’s offer a little less so that if they come back for more, we can go to your max and then they will feel like they won. As I often say, the person who won the last battle feels like they won the entire war. We reached an agreement for a fraction of what they requested.

But wait! This is not over yet. Normally for realtors in my area, the repairs are requested on a specific form. That form is a binding document between the Buyer and Seller. We write whatever agreement is struck on that form. Then if there is a price change that the Buyer’s lender needs to know about, we write an addendum reflecting the change.

This out-of-area agent used a somewhat generic contract that does not have a supporting document for the repair list. She simply emailed me the request and we negotiated it. Now we need to write an addendum for the Buyer’s lender. No big deal right? Well, we don’t have anything documented that says that this price concession is in exchange for performing the repairs. While it is implied in my communication with the Buyer’s agent, I really want it to be crystal clear so I am going to have to make something that states that. My dad is retired now but he was a brilliant lawyer. He always told me when I started in this business to write things so that a 3rd party (like a judge or mediator) can clearly see what was agreed upon and what each party needed to do.

Is your yard fenced?

by John Rice

If your yard is fenced, do you know who owns it? Like 100% sure? If you are like most people with a fenced in yard, there was fencing on 3 side when you bought your house. Maybe you were told from the previous owner that all or part of it was your’s. But is it?

As a realtor, I advise my sellers NOT to make claim to a fence unless they are the ones who installed it or have some sort of documentation that they own it. I do not claim the fence as part of the property that conveys when listing a home. I simply state in the marketing remarks whether it is fenced or not. Absolutely zero claim of ownership, just that fencing exists.

WHY?

I bought my first house directly from a seller long before I became The LEXpert. I was a 20 something first time buyer who knew nothing. I was told by the seller, Will was his name, that the fencing belonged to him and would be mine with the sale of the home. I never thought about that statement from him again until I came home one day to find not only my dog missing but a large section of white picket fencing gone between my yard and the neighbor on the right. The owner of the home next door was a sweet little old lady who had lived there for 50+ years. When I asked why she removed my fence, she nicely told me that her deceased husband had put that fence up many years ago and she didn’t want it any more. (BTW, we soon found our little mutt named Edwina……which is not used anywhere as a password so no need for hackers to harvest this info.)

If I had any type of documentation that Will had told me the fencing was mine, I could have taken him to court to fill in the fencing void left when the rightful owner removed the fencing.

While I have never again had a similar issue in my 20 year career, I do not want my sellers to possibly be on the hook for buying the next owner a fence. Often being a good realtor is as much about what you prevent from happening as it is about what you make happen.

Why do new listings get so much attention?

by John Rice

I have a listing that got lots of showings the first few days on the market. It is now only getting 1-2 showings a week.

I have a new buyer who I have shown everything that is currently on the market. They haven’t liked any of them enough to pull the trigger. We are now just looking at 1-2 houses a week.

Notice a similarity? Both are not getting a lot of activity. Why? The seller has exhausted all the buyers currently in the market. They are waiting for new buyers to enter the market. The buyer has exhausted everything currently on the market. They are waiting for new listings to hit the market. This is how it has always worked, but all the waiting is because there is still a significant shortage of listings.

When there is a new listing that drops on the market, every buyer in that price range will come out to see it. For buyers, it is tough because they are one of those people coming to see the listing as soon as it hits the market. They need to quickly decide if they want the house or not. There is often not a lot of time to sit on the fence when it is a new listing. For sellers, this is your best chance to get multiple offers. It can be easy for a seller to assume they will always get that much traffic. I have had sellers turn down an offer during this period because they think they can get a better one later. They think they will endlessly get 4-5 showings every day. Then it dries up after about day 3 or 4 on the market.

The market is constantly moving. It’s like the sun. You can’t see it move. You just look up in the sky and realize it isn’t in the same place it was the last time you looked. There are new listings and new buyer entering the market every day. (I do realize the sun doesn’t actually move, the earth does. Think of this analogy more as how we refer to the sun setting or rising.)

You won’t believe what happened with their Zestimate

by John Rice

I put on a new listing last week. Like what happens a lot of the time, Zillow’s zestimate was way off of what a thoroughly detailed, comprehensive, professional opinion of the market value was. Usually once Zillow gets the listing from the local MLS, their Zestimate suddenly changes to something more in line with the list price.

Not with this house however.

My seller reached out to Zillow after unsuccessfully trying to claim their home on the site. Zillow was nice enough to send them an email that basically said Zillow has never been in the house, knows nothing about the house or its condition, but somehow is still happy to publish a value. More of a Guestimate than a Zestimate in this realtor’s opinion.

Knowing artificial intelligence is running Zillow, I told my seller that I would play around with the marketing remarks and see if somehow certain keywords might change anything. It was a long shot but it was all we had.

I put words like “Recently” in front of the word “Remodeled” when describing their primary suite bathroom. I removed the word “Original” when describing some of the cool character of the house. I removed the word “Traditional” in a sentence describing the homes in the entire neighborhood. I tried to used words like New, updated and fresh every place I could make it work without looking stupid.

And guess what?

The next morning the Zestimate was up nearly $90,000 and right in line with the list price.

I outsmarted Artifical Intelligence. What’s next for me? I am going to try to outsmart my dog, who seems to have trained me to do what she wants, when she wants.

How my fall is shaping up

by John Rice

I’ve been doing a lot of blogging about the market lately. Good stuff, but since I know most of you who will be reading this, I’ve been thinking I better give you all an update on what I have been doing.

I’ve been having a great time the past few weeks.

Yeah, the market is really slow. It’s there. It’s healthy. It is just slow. Few people want to buy and even fewer want to sell. That is okay for sellers and buyers. It is realtors, home inspectors and loan officers who this current gridlocked market affects the most.

I am not complaining though. I have more than enough work to stay comfortably busy.

I have several listings in the pipeline. All of them from people I know. A few buyers too.

I will be listing an amazing ranch in Versailles in a great location, with a great lot, and on a cul-de-sac. It is one of those rare houses that really has no negatives. I am looking forward to selling this for some friends who are moving out of state.

I’ve got a house around Southland that should be on the market sometime this winter or early next spring. It’s an older house with a really good floor plan and several interesting features. I have worked with the sellers several times. It might be the last one unless they were to move back to Lexington after this one sells.

I’ve got a very affordable ranch on the northend that I will be selling for a friend who has used me several times. He is an investor who is parting with several of his properties. I look forward to working with him and his family for probably most of the next year since they will sell one house at a time.

I’ve been working with a large family who has used me a couple of times before. I have really enjoyed getting to spend time with them. We found an ideal home in their existing neighborhood that will serve them well. This house has fairly new HVAC units, replacement windows and a literally brand new roof. I don’t see that Trifecta often. I should be listing their old house here in the next week or so. Their situation was very much like the “Love it or list it” show on HGTV. They loved their neighborhood but their old house wasn’t working. They were entertaining a big addition and remodeling the existing house.

I’ve been working with the mother of a woman that I went to middle school with. I have worked with her once before. Both her and her daughter are so much fun to be around. Once we find the perfect place, I will be selling her old house which is simply adorable. It is on about 3 acres in rural Franklin County. If you had told 6th grade me that I would be a realtor and showing houses to a classmate’s mother 40 years later, I would never have believed it!

Other than committing to wearing long pants every day, it’s shaping up to be an enjoyable fall for me.