The LEXpert

Can’t verses Won’t

by John Rice

I’m in the middle of the worst part of all real estate deals…………Negotiating repairs after the inspection. 

The seller’s realtor told me, in great length, why the seller WON’T do a couple of repairs we asked for.  I don’t know about you, but when I hear WON’T, it makes me want to dig in my heals and push back. 

One of the repairs was over an issue in the backyard.  They had a major landscape company come in and do a koi pond and patio.  I think the reason for the WON’T was because they just couldn’t emotionally bring themselves to “Undo” the work they have done.  That being the case, if their realtor had just said something like “I’m really sorry, but after putting so much of themselves into creating that wonderful space, the seller’s simply CAN’T bring themselves to makes the changes your client wants.”  Isn’t that much better than hearing WON’T??  I mean, the bottom line is that they aren’t going to budge on that one, but getting it in a pill that is a little easier to swallow leaves us not wanting to push back. 

So, CAN’T is sooo much better than WON’T, even if the results are the same.  WON’T always comes across as aggressive.  CAN’T at least has a chance of getting some sympathy from the other party.  I don’t remember if it was my dad that told me about CAN’T and WON’T or if it was my old mentor Susan Webb.  Both of them are pretty fantastic, so I guess all that matters is that I learned it.

Minimize negatives >accentuate positives

by John Rice

I woke up at 3:44 this morning thinking about the differences between how a buyer and a seller view a house, and what a seller needs to know.

A buyer is going to come in a house, stay for 20-30 minutes if they like it, and wander around all the rooms.  They view the house as a whole at this point.  They are trying to decide if they like the whole thing since they can’t cut and paste features.  This is the main difference.  When a buyer goes from room to room and all colors are different, that just seems random to them.  A seller sits in each room for longer periods of time and tends to view the house as different individual spaces.  Same thing for finishes.  When a buyer sees nickel door knobs, a gold light fixture, and maybe black cabinet hardware, it throws them off.  It has a confusing vibe for them, just as it would for you if I spent the next few paragraphs talking about the Olympics and how much more I like coffee from South America than I do from Kenya.

If you are a seller, the best thing you can do is to give your house that cohesive vibe.  Paint all the walls the same color.  Makes things match.  It sounds silly, but those things have a calming effect on people.  People want to feel calm/relaxed in their home and this is one way to make  a buyer feel that way.  If two houses are side by side and identical, the one with the cohesive vibe is going to sell before the one with every room a different color.

Now I don’t want to make this about updates.  I think HGTV and Tik Tok have us convinced that   white shaker cabinets and shiplap are all it takes to make ANY house sell.  I’ve been in  houses that are totally random, but have these upgrades.  You know what happens if the house has the random vibe?  All a buyer does is want to cut and paste those features to another house.  They say they really like this or that feature, but they don’t buy it. 

Often, real estate is more about minimizing negatives than accentuating positives.

Thinking outside the house

by John Rice

Ever wish somebody would tell you EXACTLY what to do to make sure you buy a house that will always be a good investment?  This is something that nobody was thinking about the past few years.  During COVID and the “Never gonna happen again” low interest rates, all houses were selling quickly and for top dollar……many sold for more than they were worth.

Here is my list of what to find in your next house.  The more of these you have, the better your chance of getting a house that will be a wise investment.  Remember, as long as there is a real estate market, people will always buy the best houses that are on the market!

LOCATION:  You hear a lot about this in Real Estate.  A good location really just means that it is convenient to SOMETHING or has a unique asset!  It can be shopping, the airport, the interstate, schools, a park…..really just anything unique or desirable.  A house probably doesn’t have a good location if you find yourself thinking, “Gee, other than being nowhere near anything, that house is great!”  A neighborhood like that will always have to sell on value since it offers nothing else.

SCHOOLS:  Buy in an area that has at least average performing schools.  People moving within Lexington seem to be fine with any decent school.  Out of town buyers always want to be in the best school district.  Look for an area that has a well rounded mix of elementary, middle and high schools.

NEIGHBORHOOD:  New is nice, but established is always better.  Pick a neighborhood that is large enough to not be negatively impacted by the surrounding ones.  Usually a cheaper larger neighborhood will bring down a smaller nicer one.  The opposite holds true too.  Kenwick used to be an inexpensive area.  It was surrounded by Fairway, Ashland Park and Bell Court.    Its location and surrounding neighborhoods started putting it on people’s radar in the 1990’s.  You also want a neighborhood that has it’s own distinct identity.  I don’t mean it has to have giant columns at the entrance with the name chiseled in stone.  Chevy Chase doesn’t have anything that says “You are now entering Chevy Chase”, but you know you are there.  That is identity.  If an area doesn’t have an identity, then it isn’t known for any of the items I am talking about here.

LOT:  Ideally, you want to have a lot that is located well within the perimeter of the neighborhood.  That insulates the impact from inferior areas that border your neighborhood.  While I am on lots, get one that is at least typical in size, shape and contour for the neighborhood.  You don’t want one that isn’t.  It will turn away a lot of buyers……unless there is another frenzy at the time you go to sell.

FLOOR PLAN:  You want a house that has a useable layout and typical sized rooms.  A tiny kitchen in a 4 bedroom house will not bring in as much money.  You’d need to price it lower than the competition or upgrade it to make somebody be willing to overlook it.  If you find yourself saying things like “If it wasn’t for______, that house would be perfect!”, then you know the person looking at houses when it is your turn to sell it will say the same thing.   In a slower market, buyers get very picky. In a fast market, everything sells.

Basically, the goal is to get a house that will be someone’s top pick when it comes time to sell.  I call this ‘Thinking Outside the House.”  Most buyers just want to find a house they like.  The reality of Real Estate is that a lot of a house’s value is determined by things outside of the house itself.

When houses attack

by John Rice

You know what is wild about being a realtor for close to 20 years? The memories.

All the time when I’m driving around town, I will pass a house I have shown at some point and remember something about it or my clients. Occasionally I will be way out in the country on drives with friends and suddenly see a house I showed a long time ago.

My car club had a drive last weekend. A few of us decided to go through Midway on the way home. We went through a neighborhood where I had a listing 12 years ago. I will always remember that house.

Why?

Well, here is the story.

The seller was a friend from high school who was moving back to Lexington. I had already found him his new house and it was time to sell this one. He was out of the country the day it was going to hit the market. I had to run to the house to put a sign in the yard, a lockbox on the door and check on a few last minute items before showings started.

He just had new carpet installed and wanted me to take off my shoes, which I did before I stepped inside. Just then, a very loud alarm started going off. Not the kind that just beeps inside the house. This was like a severe weather siren attached to the outside of his house.

He had told me the alarm would be off.

I decide the best thing to do is turn the power off for the whole house. I run into the garage in search of the electrical panel. I flip the light switch, and it remained pitch black. The bulbs were burned out. I turn on the flashlight on my phone and take my first step into the garage. OUCH!!! Every step hurt like crazy but I was on a mission to get that darn alarm turned off. I turn all the power off for the house. The alarm did not stop. It had a battery backup. I run back, barefoot, into the house in search of the alarm’s back up battery. Meanwhile, I see neighbors starting to gather in the driveway. Ugh, the battery is in a metal box that needs a screw driver to open, so back in the garage to find one. FINALLY, the alarm is off!

Next thing I know, I am outside assuring the neighbors that all is well. Turns out the alarm is not monitored and it wasn’t the first time it has gone off. One of the neighbors told me they hoped the new owners would remove it.

By this time, the adrenaline is wearing off and I remember my feet are hurting. Remember all this has happened with me being barefoot since I was asked to remove my shoes.

I opened the garage door before I left to see what was all over the floor. I had no idea that my client had a hobby of doing something with metal. The whole garage floor was covered with metal shavings which as you can imagine are quite sharp.

This would have made one amazing video on Tik Tok had somebody recorded it.

Can it be both a Seller’s Market & a Buyer’s Market?

by John Rice

I was on the phone with a good friend of mine who is an agent with my office. As usual, we got to chatting about what the market is like right now.

I said that it seems like we are back to a more normal market where the best of the best listing are still going fast and sometimes for over the list price, while everything else is just sitting on the market waiting for a buyer to even notice it is for sale.

I then when on to postulate that this was due to the COVID market. Back then, the new listings of the day were the pending sales of the next day. Instead of Days on the Market, it was more like Hours on the Market. Every house seemed to sell immediately so there was no need to keep mental track of what was on the market. I think that got buyers and their agents in the habit of only looking at new listings and those with fresh price reductions. If a buyer or their agent wasn’t impressed with the house when it was a new listing or had just gotten a price reduction, it is like it disappeared. It was forgotten forever. It has always been hard to get people to revisit a stale listing, but it got even harder after COVID.

I think I went on and on for a little while longer. Then my good friend said he had heard somebody say this about the current market: “The first 10 days a house is on the market, it is a Seller’s Market. After that it is a Buyer’s Market.”

I told him I thought this was an incredibly simple way of explaining where and why the market is where it is right now. Then I went on to tell him that with me being so wordy, I would probably take 500 words to explain that to somebody……..which I apparently did in only the first 225 words of this post!